Frequently Asked Question
Why was Lumiva created?
Lumiva was created from a simple belief: skincare shouldn't feel overwhelming. We wanted to create products that support everyday skin needs through purposefully selected ingredients, simple routines, and consistent care.
What does the name Lumiva mean?
For us, Lumiva represents healthy-looking skin that feels supported, comfortable, and cared for. It's a reminder that skincare doesn't need to be complicated to be effective.
What is Lumiva's approach to skincare?
We believe skincare should work with your skin, not against it. Rather than adding more steps, we focus on simple products designed to support hydration, comfort, and everyday skin balance.
Who is behind Lumiva?
Lumiva was founded by a nurse who understands that real skin is influenced by everyday life. Our approach is shaped by practical experience, purposefully selected ingredients, and a belief in keeping skincare simple.
Why does Lumiva choose fragrance-free formulas?
Many people prefer fragrance-free skincare, especially those with sensitive or easily irritated skin. That's why our current collection is fragrance-free and designed with skin comfort in mind.
How does Lumiva choose its ingredients?
We believe every ingredient should have a reason for being there. That's why we focus on products featuring purposefully selected ingredients chosen with real skin needs and everyday use in mind.
Are Lumiva products suitable for sensitive skin?
Our products are designed with skin comfort in mind and are suitable for all skin types, including sensitive skin. If you have particularly sensitive skin, we always recommend patch testing first.
Are Lumiva products vegan and cruelty-free?
Yes. Our products are vegan-friendly and cruelty-free.
Are Lumiva products made in Australia?
Yes. All Lumiva products are proudly made in Australia.
Do you ship Australia-wide?
Yes, we currently ship Australia-wide.
How long will my order take to arrive?
Orders are usually packed and dispatched within 1–2 business days. Once your order is on its way, we'll send tracking details so you can follow its journey to your door.
Will I receive tracking information?
Absolutely. As soon as your order has been dispatched, you'll receive an email with your tracking details.
What if there's an issue with my order?
If something doesn't seem right when your order arrives, please get in touch with us. We'll do our best to help and find a solution as quickly as possible.
How can I contact Lumiva?
We'd love to hear from you. Whether you have a question about your order, our products, or skincare in general, you can contact us at care@lumivaskincare.com.au.
Will Lumiva release more products in the future?
Yes. We're focused on building a thoughtful collection of skincare essentials over time, always guided by the same philosophy of simple, supportive skincare.
Still have questions?
Contact us at care@lumivaskincare.com.au