Shipping policy
Shipping & Delivery
We currently ship Australia-wide.
Free Shipping
We offer free standard shipping on all orders over $75 within Australia.
Shipping rates for orders under $75 are calculated at checkout.
Processing Times
Orders are typically processed within 1–2 business days (excluding weekends and public holidays).
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
Please allow up to 24 hours for tracking updates to appear after dispatch.
Estimated Delivery Times
Delivery times are estimates only and may vary depending on your location.
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Victoria: 2–5 business days
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New South Wales: 3–7 business days
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Queensland: 3–7 business days
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South Australia: 3–7 business days
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Western Australia: 5–10 business days
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Tasmania: 5–10 business days
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Northern Territory: 5–10 business days
Please note that delivery delays may occasionally occur during peak periods, public holidays, or circumstances outside our control.
Shipping Address Accuracy
Please ensure your shipping address is entered correctly at checkout. Once an order has been processed, we may be unable to make changes or redirect deliveries.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with tracking details.
If you have not received tracking information within 3 business days of placing your order, please contact us.
Delivery Issues
Once an order has been marked as delivered by the shipping carrier, we are not responsible for lost or stolen parcels. If you believe there has been an issue with delivery, please contact us and we will do our best to assist.
please contact us at:
Contact Us
For any shipping-related questions, please email:
Every Lumiva order is carefully packed and prepared in Melbourne, Australia.