Shipping policy
Shipping & Delivery
We currently ship within Australia and to selected international destinations.
Free Shipping (Australia)
We offer free shipping Australia wide.
International Shipping
We currently offer shipping to selected international destinations, including the United States. International shipping rates are calculated at checkout based on the destination and order weight.
Please note that international customers may be responsible for any customs duties, taxes, import fees, or other charges imposed by their local authorities.
Processing Times
Orders are typically processed within 1–2 business days (excluding weekends and public holidays).
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
Please allow up to 24 hours for tracking updates to appear after dispatch.
Estimated Delivery Times
Australia
Victoria: 2–5 business days
New South Wales: 3–7 business days
Queensland: 3–7 business days
South Australia: 3–7 business days
Western Australia: 5–10 business days
Tasmania: 5–10 business days
Northern Territory: 5–10 business days
International
United States: Approximately 5–9 business days
Delivery times for other international destinations may vary depending on location and customs processing.
Please note that delivery delays may occasionally occur during peak periods, public holidays, customs clearance, or circumstances outside our control.
Shipping Address Accuracy
Please ensure your shipping address is entered correctly at checkout. Once an order has been processed, we may be unable to make changes or redirect deliveries.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with tracking details.
If you have not received tracking information within 3 business days of placing your order, please contact us.
Delivery Issues
Once an order has been marked as delivered by the shipping carrier, we are not responsible for lost or stolen parcels. If you believe there has been an issue with delivery, please contact us and we will do our best to assist.
Contact Us
For any shipping-related questions, please email:
Every Lumiva order is carefully packed and prepared in Melbourne, Australia.