Privacy policy
Privacy Policy
Last updated: June 2026
At Lumiva, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, place an order, or interact with our services.
Lumiva Pty Ltd operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").
Lumiva Pty Ltd is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.
We may collect or process the following categories of personal information:
- Contact details including your name, billing address, shipping address, phone number, and email address
- Financial information including payment details and transaction confirmations
- Account information including your preferences and settings
- Transaction information including items you view, purchase, or return
- Communications with us including customer support inquiries
- Device information including IP address, browser, and network data
- Usage information including how you interact with our website
Cookies and Similar Technologies
We use cookies and similar technologies to help operate our website, remember your preferences, improve website performance, and better understand how visitors use our Services. Cookies may also be used to support analytics and marketing activities. You can manage cookie preferences through your browser settings.
Personal Information Sources
We may collect personal information from:
- Directly from you when you place an order or contact us
- Automatically through cookies and similar technologies
- From service providers that help operate our store
How We Use Your Personal Information
We may use your personal information to:
- Process and fulfill your orders
- Provide customer support
- Improve and personalise your experience
- Send updates related to your order or account
- Prevent fraud and maintain security
- Comply with legal obligations
Marketing and Advertising
We may send you marketing communications if you opt in. You can unsubscribe at any time using the link provided in our emails.
How We Disclose Personal Information
We may share your information with:
- Shopify and service providers (payments, shipping, analytics)
- Business and marketing partners (where applicable)
- Authorities if required by law
Relationship with Shopify
Our store is hosted on Shopify. Your information may be processed by Shopify to provide and improve the Services. To learn more about how Shopify handles personal information, please refer to Shopify's Consumer Privacy Policy.
Third Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
Children's Data
Our Services are not intended for children. We do not knowingly collect personal information from children.
Security and Retention
We take reasonable steps to protect your information. However, no method of transmission over the internet is completely secure.
We retain your information only as long as necessary to provide our Services and comply with legal obligations.
Your Rights
Australian customers may request access to or correction of personal information we hold about them, subject to applicable laws.
To make a request, contact us using the details below.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page.
Contact Us
Lumiva Pty Ltd
Email: care@lumivaskincare.com.au
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us and we'll be happy to assist.